Privacy Policy

Understand our privacy policy, how we collect, use, and protect your personal information. Ensuring your data privacy is our commitment.

About Bridge Wellness Gardens, the Registration Portal and App
(the "Registration Portal”) and Bridge Wellness Gardens (“App”) are owned by Bridge Wellness Gardens ("we", "us", or "our") , a charity registered in England number 1174732.The data controller (as defined under European Data Protection legislation) for the Portal is Bridge Wellness Gardens.The Registration Portal is operated and maintained on our behalf by The Hub Company Limited. Your personal information will be processed by The Hub Company and any subsequent supplier of these services only in accordance with our instructions.The Registration Portal and App allows access to the Bridge Community Farm site and secure delivery of Covid-19 test results.

About this Privacy Policy
We are committed to protecting and respecting your personal information and privacy.This policy sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. By visiting the Registration Portal or using the App you are accepting and consenting to the practices described in this policy.

Please read the following carefully to understand how we collect and use your information. If you have any questions about this policy or our use of your information you can contact us at using the contact form on our website.

Changes we may make to this policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy.

Information We May Collect About You
We may collect and process the following data about you:

Information you give us. 
You may give us information about you by filling in forms on the Registration Portal and App or by corresponding with us via phone, e-mail or otherwise. This includes information you provide when you register to use the Registration Portal or App and subscribe to our service. The information you give us may include your name, address, e-mail address and phone number, date of birth, and photograph.

Information provided to us from the Testing Supplier. 
The chosen Testing provider may provide us with information about you, specifically an anonymised test result which we match to your profile and deliver to you.

Information we collect about you. 
With regard to each of your visits to the Registration Portal and/or App usage we may automatically collect the following information:technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Concierge Portal (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. 
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, industry organisations, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.          

Uses Made Of The Information
We use information held about you in the following ways:

Information you give to us. We will use this information:to enable the creation of an account and deliver an access and Covid certificate;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service; and
- to ensure that the Registration Portal’s, and App’s, content is presented in the most effective manner for you;
- in respect of health data (including temperature check results) collected from you, we will use that data to review whether or not that person can be safely admitted into the grounds in light of UK Government Covid-19 guidance.

We will process health data in these ways only where we have obtained explicit consent to do so. If we are not given consent to use health data in the ways described above, the individual concerned may not be given access to the grounds; and we will disclose that same health data (including temperature check results) on a confidential basis to a governmental organisation, health authority and / or equivalent where required to do so by law as part of a UK track and trace or similar programme.

Information provided to us by Testing providers. 
We will use this information:to issue you with a Covid certificate and enable access to relevant grounds, in line with our admissions policy and terms and conditions of entry; anddeliver anonymised secure test results via the Registration Portal, Email or App.

Information we collect about you. 
We will use this information:to administer the Registration Portal, the App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve the Registration Portal and App to ensure that content is presented in the most effective manner for you and for your computer/device;
- to allow you to participate in interactive features of our service when you choose to do so;
- as part of our efforts to keep the Registration Portal and App safe and secure;              

Disclosure Of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.We may share your information with selected third parties including:Named business partners (e.g. The Hub Company), clients, suppliers and sub-contractors for the performance of any contract we enter into with them or you.When we share your information with selected third parties they will process your information as either a data controller or as our data processor and this will depend on the purpose of our sharing your personal data. We will only share your personal data in compliance with the applicable data protection legislation.

We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;If Bridge Wellness Gardens or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Bridge Wellness Gardens, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will keep the health data collected in a Covid-19 context as described above only for so long as is necessary and to comply (and / or verify our compliance) with any disclosure obligation related to a UK track and trace or similar programme. We will destroy copies of those post-racing reports after 1 year.              

Where We Store Our Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Registration Portal or App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.Unfortunately, the transmission of information via the internet is not completely secure.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Registration Portal or App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.  

Your Rights
Even if you have accepted the processing of your personal data for marketing purposes (by ticking the relevant box), you have the right to ask us to stop processing your personal data for such purposes. You can exercise this right at any time by contacting us via our website.              

Access To Information
European Data Protection legislation gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Your rights to access, rectify such information, object or cancel the information we hold about you can be exercised at any time by contacting us via our website.

Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us via our website.